About Us

For more than a half-century, we’ve serviced appliances throughout South Carolina

A Rich History

In 1958, when Leo and Virginia Sloan entered the appliance service business, they set out to provide the best service in their market. Over the years, the name “Sloan Appliance Service” became synonymous with quality.

This commitment continued into the sixties when Whirlpool’s Steve Upton visited the company. Deeply impressed, Upton made Sloan Appliance one of the first authorized service centers in the United States.

Today, Sloan Appliance has grown over 20 employees and is more successful than ever. It continues to be a family-owned business as Fred Holbrook purchased in 2010.

Expertise

For more than a half-century, our formally trained technicians have serviced your home appliances. Our technicians do factory service on over 40 major brands and are industry certified. They are updated weekly on the latest appliance and service news. Factory partnering helps them resolve tough, service related issues quickly. With this knowledge and continuous training, the customer always wins.

We’re the largest independent appliance service company in the Midlands. We are also the exclusive repair and parts resource for many premium brands of appliances. Other companies will not service many of these brands.

Service

We strive to give the customer service they can’t get anywhere else. From the time you make contact with us, our office staff has been trained to listen, assist and respond to your service needs. Our on-time rate is over 98% for in-home repairs. We are very proud of that fact because it shows we value your time as much as you do.

Let us show you why we are an award-winning service team! If you need help with items like a refrigerator water filter, washer fill hose, food waste disposer, appliance check-up or polishes and cleaners, then call us today.

Our People

Sloan Appliance is looking for people to join a dynamic, high growth team focused primarily on the satisfaction of the customer. Our success over the fifty years has been based on innovation, quality, service, and teamwork.


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Mission Statement

Our goal is to make a complete repair on the first visit, if possible, but in no longer than 6 business days.

Vision Statement

Sloan Appliance is committed to be the servicer of choice in Charleston by exceeding customer expectations in service, quality and value.

CORE VALUES

CUSTOMER FOCUS

  • Making our best effort to understand and appreciate the customer’s need in every situation.

HONESTY

  • Communicating honestly and with purpose.
  • Asking clarifying questions if we disagree or do not understand.

INTEGRITY

  • Making only agreements we are willing, able and intend to keep.
  • Looking to the system for correcting, proposing all possible solutions is something is not working.

FRIENDLINESS

  • Always cordial and polite.
  • Laughter, we value laughter.

KNOWLEDGE

  • Knowledge is critical for growth and improvement.

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